Account Manager (Hong Kong) – HYBRID

Job Overview

logoKody, a fast-growing Fintech specialising in bringing online payments and better financial services to brick-and-mortar businesses, is seeking a highly motivated Account Manager Lead to join the team. Having completed Series A funding, Kody is poised for rapid growth and needs an experienced leader to manage and guide the Account Management team in line with its ambitious goals.

We are seeking a results-oriented, strategic, and experienced Account Manager to join our new Hong Kong team. This role focuses on client-facing responsibilities and will focus on fostering strong lasting relationships with our Enterprise clients.

As a key member of the Customer Success function, the Account Manager will also play a pivotal role in shaping processes and strategies to support Kody’s growth. This position may involve global travel a few times a year.

Responsibilities:

Act as the escalation point for complex client issues, collaborating with internal teams to deliver timely and effective solutionsBuild and nurture client relationships by understanding their needs, aligning Kody’s products and services with their goals, and identifying opportunities for upselling and cross-sellingGather and analyse client feedback, providing actionable insights to Product and Technology teams to enhance offerings and drive improvementsSupport client onboarding processes by addressing technical and operational challenges, conducting training sessions, and ensuring clients maximise the value of Kody’s productsStreamline workflows and internal processes to enhance team efficiency while ensuring data security, compliance, and accurate record-keepingProvide market insights and competitive intelligence to leadership, contributing to strategic planning and product development initiatives

Requirements

English, Cantonese and Mandarin speaking, listening and reading skills are essential for this roleAt least 5 years of professional experience in a fintech, SaaS, or payment services companyDemonstrated problem-solving abilities, with a proactive and detail-oriented approachExperience in a fast-paced environment, with the ability to manage multiple prioritiesProficiency in Google Workspace, Microsoft Office, and CRM software (HubSpot preferred)Willingness to travel globally as requiredFlexible across time zones to support a global team

Benefits

Lead a dynamic and innovative team in a rapidly growing companyAccess to HKD$10,000 per year for Learning and DevelopmentHKD$2,000 ‘Get Comfy’ allowance for items to enhance your work areaCompetitive salary and benefits packageOpportunities for career growth in leadership and strategyCollaborative, inclusive environment where your contributions are recognised and valuedOffsites to the EU, UK, or elsewhere in the world!

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