Agent Software Engineer – ON-SITE

Job Overview

About Decagon

Decagon is building the most advanced conversational AI agents for the enterprise. Since starting the company, we’ve been on a tear, winning over customers like Duolingo, Notion, Rippling, Eventbrite, Webflow, BILT and many more. Our AI agents provide a human-like customer support experience that enables enterprises to better serve their customers and efficiently manage their customer experience organizations.

We’ve raised $100M in total funding from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels, including the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.

About The Team

The Agent Engineering team at Decagon deploys mission-critical AI agents to our customers that impact millions of users and directly drive Decagon’s growth. You will build on our industry-leading AI agent platform, collaborate directly with customers and use your own creativity to devise long-term, scalable solutions.

Our mission is to deliver magical support experiences — AI agents working alongside human agents to help users resolve their issues.

About The Role

On the Agent Engineering team, you’ll have complete ownership and autonomy in building and shipping best-in-class AI agents, from initial implementation through continuous iteration. You’ll work directly with leaders across industries like finance, healthcare and hospitality, solving their users’ needs with reliable and intuitive AI agents.

Engineers here own their work end-to-end and are trusted to make a real impact. This role is for someone who dives deep into complex system challenges and builds elegant solutions that scale to millions of users.

In this role, you will

Design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retentionIdentify cross-customer trends that guide the evolution of Decagon’s agent building platform and research effortsExperiment with and run evaluations on the latest text and voice models, then integrate them at scale with large enterprise-grade customers

Your background looks something like this

Have 2+ years of industry experience in software engineeringProficiency with Python, Typescript and asynchronous programmingA high degree of comfort digging into system failures within deep technology stacks using any tool necessaryPrior experience working with multi-modal models

Benefits

Medical, dental, and vision benefitsTake what you need vacation policyDaily lunches, dinners and snacks in the office to keep you at your best

Compensation

$220K – $300K + Offers Equity

Company logo: https://media.licdn.com/dms/image/v2/D560BAQEegtcvKPcJuw/company-logo_400_400/company-logo_400_400/0/1704308660899?e=1754524800&v=beta&t=I4wc2f_KzT3isthND91GvQfQDz7-_FTbwRf_HwR-MyA