Client Onboarding Analyst – ON-SITE

Job Overview

logoAbout Motorway

Motorway is the UK’s fastest-growing used car marketplace – our award winning, online-only platform connects private car sellers with thousands of verified dealers nationwide, ensuring everyone gets the best deal. Founded in 2017, our technology-led approach has redefined the experience of selling a car, generating thousands of monthly car sales and helping us to grow to a team of over 400 across 4 locations.

We are now valued at over $1 billion and is backed by some of the world’s leading technology investors, having raised £143 million in Series C funding. This is a unique opportunity to join a fast-growing scale-up at a crucial phase of growth and help change an industry for the better.

About The Team

 Hi, I’m Jon Gould, Head of Payment Operations at Motorway. My team is pivotal in ensuring the smooth and efficient operation of Motorway Pay, our innovative payment solution that’s transforming how cars are bought and sold. We’re a dynamic and driven team, passionate about delivering a seamless experience for our clients and playing a key role in the growth of Motorway. If you’re excited by the challenge of building and scaling a game-changing product in the automotive industry, then this is the team for you.

About The Role

I’m searching for a highly motivated Client Onboarding Analyst to join my team. You will be instrumental in ensuring the successful onboarding of new clients to Motorway Pay, enabling them to seamlessly integrate our service into their operations. This role offers a unique opportunity to make a real impact on the client experience and contribute to the evolution of our payment capabilities. In this role, you will:

Manage a portfolio of client onboarding cases, ensuring a smooth and efficient transition to Motorway Pay.Conduct Client Due Diligence (CDD) and Know Your Customer (KYC) checks, ensuring compliance with relevant regulations.Review and authorise user access, maintaining the security and integrity of Motorway Pay.Investigate and validate information from clients and suppliers, ensuring accuracy and completeness.Engage with clients, suppliers, and internal teams to resolve queries and facilitate successful onboarding.Review and approve client applications for the wider Motorway platform.Troubleshoot issues related to CDD/KYC checks, ensuring a seamless process.Support the administration of our payment capability, contributing to efficient and secure operations.

About You

Experience operating in a compliance role and/or regulated environment.Demonstrable knowledge and understanding of KYC/CDD.A strong attention to detail and a task-oriented approach.A proactive mindset with a strong bias for action.Outstanding written and verbal communication skills.The ability to thrive in a fast-paced, scale-up environment.An inquisitive mind and a proactive approach to problem-solving.

You could be a great fit if

You are passionate about delivering exceptional client experiences.You have a strong understanding of the automotive industry and payment processes.You are a self-starter who enjoys working independently and taking ownership.You are adaptable and comfortable with change in a dynamic environment.

You might not be a great fit if

You prefer working in a highly structured environment with rigid processes.You are less comfortable working independently and require constant supervision.You find it challenging to adapt to changing priorities and demands.

Our interview process

Initial Screen with Talent Partner – 30 minutesHiring Manager Interview – 45 minutesFinal Interview – 45 minutes

You can expect to hear back from us within a week of each interview stage. You’ll have the opportunity to speak with a talent partner throughout the interview process should you have any questions or need any type of accommodations.

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