Critical Operations Engineer

WEX
Job Overview

logoAbout The Team/Role

The Critical Operations Engineer will be responsible for the support of all the WEX Health Business Services that are delivered by the system to our partners.

This position will communicate both internally and directly with our partners during critical incidents. This individual must be able to log and track alerts and issues using incident management tools, maintain historical records and related problem documentation, and collaborate with other

Engineers to ensure that Business Service incidents are resolved or routed to the appropriate team for resolution. Daily activities will be driven primarily by monitoring alerts generated by the system as well as any escalated tickets.

This position will also be expected to a part of an on-call rotation 24/7.

How you’ll make an impact

Pro-actively act on events reported by various monitoring tools.Pro-actively act on events reported by fraud monitoring tools.Assist with initial troubleshooting, debugging and escalate internally and externally as required.Generate, review and track tickets.Assist in the development of Corrective Action documents and Troubleshooting Guides for Business Services and the supporting configuration items (CI’s).Assist in the Root Cause Analysis(RCA) process as necessary.Provide training to new engineers as required.Provide ongoing communication to external Partners, internally Technical Services and Tech teams during times of outage or service impact.Perform other related duties as assigned.Ensure communication to Senior Leadership regarding incidents that impact the Partner.

Experience you’ll bring

Solid problem solving abilities.Self-starter capable of working independently or in groups.Possess a positive attitude with strong work ethic, integrity and honesty.Knowledge of desktop or server hardware.Exceptional interpersonal and customer service skills with the ability to ascertain information and maintain dialogue with multiple teams as to the status of a particular issue.Ability to effectively and calmly operate within a complex and changing environment.Well organized and has the ability to properly manage individual workload. Should possess a strong work ethic and a desire for a variety of challenges.Desired Additional Qualifications:Bachelor’s Degree in Information Technology, MIS, Computer Science, Business Administration or related field.Experience in creating technical documentation and sharing knowledge with others through training delivery and mentoring.

This is a remote position. For consideration, one must live within 30 miles of the following company HUBS:

Portland, MEWashington, DCBoston, MA,Dallas, TXBay Area

The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX’s total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX’s comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the “About Us” section.

Pay Range: $96.000,00 – $128.000,00

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