CRM Data Analyst – REMOTE

Job Overview

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Do you want to work with a team that is changing science and enabling the next generation of genetic medicines?
The stellar growth in cell and gene therapy has accelerated the need for a better quality, faster and more robust DNA manufacturing technology.
Touchlight has created a new DNA vector for use in advanced genetic medicines that is safer and more efficacious than conventional plasmid DNA. Our unique platform also enables DNA production at unprecedented scale, speed and purity.
We believe that DNA is fundamental to the future of medicine and our CDMO has a focus on the following areas:Nucleic acid medicines (mRNA and DNA).Ex-vivo and in-vivo cell and genetic medicines.Gene therapy using viral vectors and gene editing.Autologous and allogenic cell therapy.
Role Overview
Due to the expansion of Touchlight’s business and the Commercial team, we are recruiting a new CRM Data Analyst to manage and optimize Touchlight’s CRM systems, providing actionable insights through data analysis to support marketing, sales, and business operations.
This role focuses on leveraging Salesforce, HubSpot, and other analytical tools to improve data-driven decision-making, enhance customer relationship management, and drive operational efficiency.

1. CRM Management & Optimization
Maintain and manage Salesforce and HubSpot systems to ensure data accuracy, integrity, and accessibility.Configure and optimize workflows, automations, and dashboards to support business needs.Troubleshoot and resolve CRM-related issues while ensuring seamless integration with other tools and platforms.
2. Data Analysis & Reporting
Analyze large datasets from Salesforce, HubSpot, and other sources to identify trends, opportunities, and challenges.Develop and maintain dashboards and reports that provide actionable insights for marketing, sales, and leadership teams.Monitor key performance metrics (KPIs) and deliver regular reports with recommendations for improvement.
3. Campaign & Customer Insights
Collaborate with marketing and sales teams to analyze campaign performance and customer engagement.Identify patterns in customer behavior to refine targeting strategies and enhance customer journey experiences.Provide data-driven recommendations to optimize lead generation, conversion rates, and retention efforts.
4. Data Quality & Governance
Ensure data hygiene by regularly auditing and cleaning CRM databases.Implement data governance policies to maintain compliance with industry regulations and company standards.Train team members on best practices for data entry and management in CRM systems.
5. System Integration & Innovation
Support the integration of Salesforce and HubSpot with other tools and platforms used across the organization.Stay updated on new CRM features, trends, and technologies to identify opportunities for system improvements.Lead or assist in the implementation of new CRM-related projects or upgrades.
Touchlight Benefits
Bachelor’s degree in Data Science, Business Analytics, Marketing, or a related field.3+ years of experience in CRM management and data analysis, with expertise in Salesforce and HubSpot.Proficiency in data analysis tools such as Excel, SQL, or Python (preferred).Strong understanding of marketing automation, lead scoring, and sales funnel optimization.Experience with data visualization tools such as Tableau or Power BI is a plus.Excellent analytical and problem-solving skills, with a keen eye for detail.
A Place for Everyone
We believe diversity drives innovation and for that reason we strongly encourage those from all backgrounds to apply for roles at Touchlight. We are an equal opportunity employer and aim to build a workforce that is truly representative of the communities in which we operate and our customers.
If you need reasonable adjustments at any point in the application or interview process, please speak with the HR team who will be happy to support you.

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