Job Overview
Must Haves: 3-5 years of customer service experience managing customer escalations in a high-volume customer service operationMust have experience as tier 2 support handling customer inquiries (will be cases from teachers, parents, students)The ability to act in a highly collaborative way with the ability to influence others and build strong relationships across internal and external stakeholders.The ability to manage relationships with peers as well as multiple levels of managementComputer literacy, including Microsoft Office applicationsAbility to use quantitative and qualitative data to identify trends to inform continuous improvements to enhance the customer experienceThe ability to travel 4-6 times a year to company and/or vendors.Excellent written and verbal communication skills, including the ability to communicate complex and sensitive issues.Effective planning, prioritization, and problem-solving skills.
Plus:A college degreerelated work experience in K-12 educational technology, training, assessment industry, and/or K-12 school/state/central office experience
Job Detail
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