Customer Insights Analyst

Job Overview

logoAt City Electrical Factors, we encourage our people to ask questions, create, discover, and learn.

If you’re passionate about what you do and think you can contribute, we encourage you to apply even if you don’t meet every requirement listed. Your unique experiences and perspectives could be exactly what we need to grow and innovate.

Let’s build something great together!

About CEF:

CEF is a global electrical wholesaler, providing electrical products to people in the industry known for its extensive range of products and commitment to customer service. Founded in 1951 in the United Kingdom, it has since expanded to over 1,000 locations across multiple countries, including the United States, Canada, Australia, and Europe.

We in IT are delivering value to our business and our customers with the innovative solutions that enable our business to better serve our customers today and in the future. We recognise that technology and data are at the forefront of this.

Our Global IT team deliver a portfolio of transformative work, expand our digital options, upgrade and future-proof our systems to place us at the forefront of the marketplace.

To do this, we need talented and creative people across all areas to join us in delivering our evolution to enable our forward-thinking business over the next few years and beyond, and this is where you come in…

Life as a Customer Insights Analyst at CEF:

As a Customer Insights Analyst at City IT you will be using data to drive value for our customers and our business. In this role you will be a crucial part of supporting enterprise level data insights and how we can further improve our customer journey across the globe.

You’ll be used to working with large data sets, creating strategic reports and recommendations, collaborating with Marketing and other departments to ensure we are identifying and implementing more commercial opportunities.

You’ll be part of our BI and Analytics Domain that work collaboratively across the UK and USA to use our data to add value and drive better business performance. This is a role where you will be able to make an impact quickly.

Your Objectives

Develop and analyse our customer data – we have over 100,000 customers so you’ll be used to working with large data sets in a data-driven environmentDeveloping and implementing data analysis, data collection systems and other strategies that optimise statistical efficiency and qualityForm A/B testing stories and develop customer profiling models to help predict customer behaviourAnalysing marketing and customer engagement campaigns to recommend improvements or new campaignsPerform detailed analysis to define and evaluate requirements and turn ambiguous data/reporting requirements into concrete improvement activitiesWorking closely with the BI Development team, be involved in the design of our Power BI reporting for regular reports to the business using CRM metrics

Key Skills and Experience:

A high standard of knowledge and experience with: Common querying & programming languages such as SQL, Python or R. Data visualization skills are also desirable in Power BIGood understanding of report writing and technical requirements analysisUnderstanding and / or experience of customer insight. The capability of taking business information and gaining insight through analytical techniques, then delivering that insight to the businessAble to grow and maintain strong business relationships with senior stakeholders and executives

Interview Process:

Screening Call with Talent AcquisitionMicrosoft Teams call with our Global Head of BI and Analytics and our BI Lead (60 mins)Microsoft Teams call with our Head of Digital and Marketing (60 mins)

Package

Competitive basic salary Annual IT Bonus scheme Our teams predominantly work remotely but we have an award-winning IT Headquarters based in Durham where you’ll always receive a warm welcome! Pension: 5% employee / 3% employer (Total 8%) Champion Health – a comprehensive physical, mental & financial wellbeing platform, offering bespoke content on all aspects of wellbeing & life Free use of the state-of-the-art private gym at our IT Headquarters

Location

Our IT Team like to get together in the Durham office on occasion. This is optional and the role is predominantly home based however there may be some required travel to the Durham or Kenilworth office for team meetings and other events.

Job Detail
Shortlist Never pay anyone for job application test or interview.

Related Jobs (4790)

Safety Information

  • Safety Tips For Candidate

    DYOR.

  • Safety Tips For Candidate

    Always check the employer\'s offer.