Customer Service Administrator – Bank – ON-SITE

Job Overview

logoCustomer Service Administrator | Sevenoaks Medical Clinic, Sevenoaks

Clinical Administrator | Receptionist | Customer Service | Bank | Monday – Friday

Do you have a passion for customer service? Are you an experienced administrator and enjoy working as part of a team? Do you want to work flexible days that suit your lifestyle? If so we have a great opportunity for you.

We are recruiting an experienced Customer Service Administrator with exceptional communication skills, both over the telephone and face to face.

As a Customer Service Administrator, you will welcome patients and visitors to various departments around the Medical Centre and undertake administrative and clerical duties including main Reception and our Outpatients Department.

This is a bank role and is therefore a zero hour contract covering absence and fluctuating patient volumes.

Role Responsibilities Include

As a Customer Service Administrator, you will:

Welcome all patients, and visitors, to the Centre and provide direction to relevant departments.Respond appropriately to telephone and email enquiries.Ensure that patient correspondence is dealt with appropriately and in accordance with service quality standards including GDPR.Manage patient appointments, ensuring patient records are accurate

Essential

Person Specification:

Previous experience within a high-end hospitality or administration environmentExcellent communication and interpersonal skillsExcellent organisational skillsGood IT skills including Word and Excel

Desirable

Previous experience as an administrator in a clinical environment.

At KIMS Hospital we understand our people are our biggest asset and as such we are focused on ensuring they feel happy and valued both in and out of the workplace. That’s why we have created a benefits package to support your emotional, financial, and physical wellbeing.

KIMS Hospital Bank Workers Enjoy The Following Benefits

Competitive hourly rateHoliday payFlexible working hoursFree staff parkingAnnual flu vaccination

If you have any queries regarding this vacancy, Diane would be happy to help. Please give her a call on 01622 237634 or recruitment@kims.org.uk

At KIMS Hospital we are committed to building a diverse and inclusive working environment. We strive to create a workforce that reflects the communities we serve and are proud to be an equal opportunities and disability confident employer.

Any offers of employment made by KIMS Hospital for this/these position(s) will be subject to proof of eligibility to work in the UK and receipt of a satisfactory DBS Certificate from the Disclosure & Barring Service. Information about the DBS checks can be found at https://www.gov.uk/disclosure-barring-service-check

Posted 13th January 2025

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