Job Overview
At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital
Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.
Our Employees
Are valued and empowered, collaborative and team oriented, innovative in their approach and passionate about their work. They are reliable, trustworthy and open with a high level of integrity. They
Position Summary
The Enterprise Account Engineer (EAE) provides remote technical assistance on F5 products and fosters strong technical
Primary Responsibilities
Acts as primary technical contact for assigned Premium Plus customersProvides proactive knowledge transfer during weekly open case review calls and as needed for assigned customersPartners
Secondary Responsibilities
Effectively partners with designated ENE and manages case escalations to tier 3 (Engineering Services) while maintaining customer communicationPerforms code reviews for P+ customers
Qualifications
Preferred 4 to 6 years experience in a technical support role, working with relevant technologiesExperience
Knowledge, Skills And Abilities
Must be very knowledgeable in UNIX and multiple distros of Linux. Red Hat Linux preferredAdvanced understanding of TCP/IP protocols and the OSI modelProficient with Windows OSExpert level knowledge of supported F5 product
Physical Demands and Work Environment
Duties are performed in an office environment while sitting at a desk or computer table.
Ability to utilize a computer keyboardCommunicate on the telephone via headsetAbility to read material on computer monitorAbility to read printed materialThis role may be required to work outside of core business hours,
F5 Networks is an equal opportunity employer and strongly supports diversity in the workplace.
The Job Description is intended to be a general representation of the responsibilities and requirements of the
Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).
Equal Employment Opportunity
It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national
Company logo: https://media.licdn.com/dms/image/v2/D560BAQGE0q_3qosevg/company-logo_400_400/company-logo_400_400/0/1685483819848/f5_logo?e=1746057600&v=beta&t=tfqI89LqozLS4DkcFiJXEpG3h1fmlrdKfeWtcpYbYFY
Job Detail
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