Data Collections Analyst – HYBRID

Job Overview

logoBigCommerce’s mission is to help merchants sell more at every stage of growth, from small startups, to mid-market businesses to large enterprises. We focus on being the best ecommerce platform
so our customers can focus on what matters most: growing their businesses.

We are equally passionate about growing our employee’s careers and providing them an incredible experience as we rapidly expand across
the globe. We are proud to have been recognized numerous times for our product and workplace culture. We empower our people and customers to build, innovate and grow, so together we can redefine the ecommerce industry.

BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.

BigCommerce, named a 2023 “Best Place to Work” in several cities, is looking for an Enterprise Training Manager, Developer. This is a person who thrives at solving problems and has an insatiable urge to teach
and learn. Well respected by technical and non-technical individuals, this person is an influential leader, coach, manager and engineer and will rely on strong consultative skills to help our Enterprise customers during
onboarding and throughout the customer lifecycle.

What You Will Do

Use expert BigCommerce platform and third party application knowledge to customize and deliver high quality global developer training on the
behalf of BigCommerce for Professional Services, Agency partners, and internal employeesConduct detailed scoping calls with customers to understand their business objectives and functional requirements in order to provide
expert recommendations for their personalized developer training needsWork with external stakeholders including client partners, project managers, developers, technical partners and executives in Enterprise organizationsManaging
training action plans with enterprise merchants, agency partners, Professional Services, and sales before, during, and after learning sessionsCollaborate with external and internal stakeholders before, during and after learning
sessions to ensure seamless communication, managing the scheduling and administration of the trainingAchieve KPIs of client facing hours, satisfaction surveys returned, cases closed and moreAssist the Lead Developer Trainer
to create and update coursework, including interactive developer lab activities and dynamic code appropriate for customer and partner developers building on BigCommerceAct as a subject matter expert with external and internal
technical training materials, staying updated on upcoming product changes and communicating necessary amendments and/or revisions, including scripting and storyboarding eLearning and video projectsPerform other duties and
assignments as required

Who You Are

4+ years combined experience in software development, Enterprise customer service, content creation, development, or technical training, direct experience building training
content for developer certification courses is requiredExperience training Software Developers, Software Engineers, Front-end/Back-end Developers, Solution Architects, Systems Engineers, Technical Leads, etc. is requiredFormal
education in Computer Science, Information Technology or a technical discipline (e.g., engineering) or equivalent requiredFluency and comfort in programming languages such Java, Node.JS, Angular, JSON, Ruby, Python, PHP,
JavaScript, HTML and CSS; software developer experience is a strong plusUnderstanding of the Stencil Framework and Handlebars programming language highly desirableExperience in code deployment and in supporting tools like
GithubKnowledge of BigCommerce API, RESTful APIs, and eCommerceFamiliar with the implementation of security standards in code such as OAuth, SAML, and other Tokenization and authentication methods and systems; understanding
of security, SSO and federation technologies as applied cloud infrastructurePassion for creating and delivering training content that utilizes cutting-edge adult learning theory methodologies and best practicesWillingness
to travel globally

Diversity, Equity & Inclusion at BigCommerce

Our employees make the difference. At BigCommerce, we believe that celebrating the unique histories, perspectives and abilities of every employee
makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment.
If you need an accommodation in order to interview at BigCommerce, please let us know during any of your interactions with our recruiting team.

Learn more about the BigCommerce team, culture and benefits at https://careers.bigcommerce.com.

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