Delegated Claims Analyst/Manager – HYBRID

Job Overview

logoKey ResponsibilitiesCollaborate with the Claims Operations Manager to complete due diligence and contracts for proposed Delegated Claims Administrators (DCAs), monitoring sign-off progression.Support the day-to-day management of delegated claims, gathering data and Management Information (MI), and assist in reviewing and enhancing Third-Party Administrators’ (TPAs) performance.Assist with the (re)approval, administration, monitoring, and management of third parties with claims-handling authority.Coordinate audits and visits for DCAs and ensure follow-up on any remedial actions required.Manage loss funds effectively.Act as a liaison with external parties, including brokers, loss adjusters, DXC, TPAs, and legal teams.Maintain in-house claims systems and the Electronic Claims File (ECF) to support workflow processes.Participate in internal and external audits.Resolve delegated claims processing errors.Review and approve claims bordereaux and cash calls.Contribute to claims-related projects.Identify and implement claims operational support requirements, ensuring alignment with internal controls and industry standards.
ExperienceA minimum of 6+ years’ experience in a Lloyd’s Delegated Claims function.
Core Competencies:Communication: Strong interpersonal and communication skills for effective interaction with internal teams and external contacts.Credibility: Confident, professional demeanor capable of engaging effectively at all organizational levels.Drive: Ability to work efficiently within a team, contribute to team goals, and demonstrate a proactive approach to learning.Integrity: Commitment to confidentiality, orderliness, and high standards in work delivery.Flexibility: Demonstrated ability to use initiative and adapt to various tasks.
Technical Skills:Strong written and verbal communication abilities.Proficiency in supporting underwriting teams to achieve business plan targets.Knowledge of the insurance market and wider business environment, including awareness of changing political and social dynamics.Ability to identify risks and support the achievement of business objectives.
Soft Skills:Understanding of organizational culture, values, and strategic goals.Ability to represent the company’s culture and values internally and externally.Relationship management skills with brokers, clients, and market participants.Experience in liaising with Lloyd’s and the Lloyd’s Market Association (LMA).

Note: The responsibilities outlined above provide a summary of the role. Additional tasks may arise as necessary to support the team and organizational objectives.

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