Developer Success Engineer

Mintlify
Job Overview

logoJoin us in our mission to empower developers worldwide

Mintlify’s platform reaches 15m+ developers every year and power the documentation of 2500+ companies including Anthropic, Pinecone, Zapier, to over 20% of the last YC batch.

About The Team

Mintlify is seeking a passionate Developer Success Engineer to elevate our developer experience. In this role, you’ll be at the forefront of empowering developers to leverage our tools effectively, while also contributing to the evolution of our product.

What You Need To Succeed

Strong communication skills, both written and verbalProficiency in HTML, CSS, and JavaScriptFamiliarity with MDX, Git, and GitHubExperience in creating developer documentation and tutorialsBackground in support engineering with full-stack experienceAbility to debug complex software issuesPassion for developer experience and technical educationExperience with developer communities and open-source ecosystems

What You Will Do

Respond to and resolve customer support requestsAnalyze customer needs and identify trends including feature requests and bug reportsMaintain Mintlify’s documentation to address common user requests and showcase new featuresCreate examples and demos to showcase product capabilitiesBridge communication between technical and non-technical audiences

Our values

We’re a small team with big dreams – and the culture we create is just as important to us as the product we’re building.

 Growth oriented

Slope y intercept. We invest in people and growth as the company grows.

 Humility

Everyone has a lot to give and a lot to learn. Egos are not allowed.

 Customer focused

We love our customers. We make decisions by focusing relentlessly on them – and accept if this means changing our ideas. Customer success is our success.

 Intellectual honesty

We believe in creating an environment where the best ideas win and acknowledging when we are wrong.

 Hack to success

We move fast and take big swings. We always aim for a solution that addresses 80% of the problem in 20% of the time. We make educated bets, launch MVPs, and iterate.

 Having fun

Be unapologetically you! We love our game-nights, ping pong tournaments, bufo emojis, and cow jokes (the CEO knows over 100 of them and TechCrunch made fun of him for it).

Company Benefits

Not sold yet? Check out some benefits you’ll have access to as well:

裏 Competitive compensation and equity

✈️ Flexible work culture

 20 days paid time off every year

六‍⚕️ Health, dental, vision

 401k or RRSP

 Free lunch and dinners

 $700/year work setup stipend

 $200/month wellness stipend

 Annual team offsite

 Unlimited free mints

Job Detail
Shortlist Never pay anyone for job application test or interview.

Related Jobs (4153)

Safety Information

  • Safety Tips For Candidate

    DYOR.

  • Safety Tips For Candidate

    Always check the employer\'s offer.