Field Service Engineer – Perth – ON-SITE

Job Overview

logoAssembled builds the infrastructure that underpins exceptional customer support, empowering companies like CashApp, Etsy, and Robinhood to deliver faster, better service at scale. With solutions
for workforce management, BPO collaboration, and AI-powered issue resolution, Assembled simplifies the complexities of modern support operations by uniting in-house, outsourced, and AI-powered agents in a single operating
system. Backed by $70M in funding from NEA, Emergence Capital, and Stripe, and driven by a team of experts passionate about problem-solving, we’re at the forefront of support operations technology.
We’re looking for a Product Engineer to join our Scheduling team. As a Product Engineer, you will take ownership of multiple parts of Assembled’s scheduling product, driving projects from start to finish. Your work will
directly impact the largest customer support teams in the world (think teams with tens of thousands of agents!) by allowing managers to schedule their agents efficiently, while still providing agents with the flexibility
they need. This role is highly cross-functional – we work closely with all functions at the company: designers, product managers, customer support, marketing, and sales. Thus, our Product Engineers are often involved in
various aspects of their projects, from discovery calls with customers to design reviews with the UX team.
Some Projects Shipped By The Scheduling Team
Staffing timeline: our core scheduling tool that enables managers to efficiently schedule their agents (it’s also the most feature-rich page at Assembled)Time off management: a platform that allows agents to request time
off and managers to review those requests while ensuring there’s enough agent coverageReal-time notifications: a way for managers to be immediately notified about anomalies in agent coverage and other key staffing metricsShift
swaps: an agent-facing feature that allows agents to exchange their shifts in a way that gives them more flexibility while still ensuring adequate coverage
About You
You’re product-focused. You have customer empathy, and the things you build always keep the end-user in mind. You often think about how your work impacts the overall user experience.You’re excited about
working on all parts of the stack. You’re comfortable hopping between Typescript/React in the front end and Go in the backend, and maybe even our infrastructure in AWS when you’re feeling adventurous.You enjoy solving
hard problems that have both product and technical ambiguity. Many of the problems in the support space have existed for decades without great solutions. They are often a mix of both product challenges (how do we transform
a complex agent workflow into an intuitive user experience?) and technical challenges (how do we process rapidly-changing agent state data in near-real time?).You love working in collaborative environments. Assembled believes
that great work happens through collaboration, and our working style reflects that. Projects typically involve working with multiple different teams and customers, so strong communication skills, both verbal and written,
will be a huge plus.
The estimated base salary range for this role is $125,000 – $220,000 per year. The base pay offered may vary depending on location, job-related knowledge, skills, and experience. Stock options are
provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.
Our U.S. benefits
Generous medical, dental, and vision benefitsPaid company holidays, sick time, and unlimited time offMonthly credits to spend on each: professional development, general wellness, Assembled customers,
and commutingPaid parental leaveHybrid work model with catered lunches everyday (M-F), snacks, and beverages in our SF & NY offices401(k) plan enrollment

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