Service Desk Analyst – ON-SITE

IRIS Software Group
  • Manchester
  • Post Date: January 9, 2025
    • 39372
  • Applications 0
  • Views 10
Job Overview

logoSite Reliability Engineer (RMM)
Milton Keynes – Hybrid (can be based in London)£65,000 – £75,000 with excellent benefits and 10% bonus
Do you have a proven record of systems engineering, with a focus on monitoring and site reliability?If you have experience with monitoring tools, PowerShell and API usage, we want to hear from you! Our client is a multiple
award-winning IT Cloud & Managed Services partner, run and privately owned by technologists at its very core; If you want to develop your career with a progressive company within the Private/Hybrid cloud space, this
could be a great role for you!As Site Reliability Engineer, you will be responsible for ensuring that the engineering teams can accurately and consistently monitor, manage and maintain every aspect of the platform. You will
work with senior leaders progressing out automation through scripting, which will leverage their monitoring tools. Global Multi-Tenanted Cloud SolutionsMaaSIaaS platformDRaaS platformBaaS platformSTaaS / FaaS platformSecurity
Key responsibilities:
Responsible for the Tech Services stack. Ensuring it is stable, up to date, available and ready for consumption.Act as a key stakeholder in site reliability, supporting the SMEs to ensure full
stack visibility.Act as a key stakeholder for Business and Service continuity. Ensuring that any risks are assessed, raised and addressed.Actively monitor the support queues, completing initial incident triage and troubleshooting.Ensure
documentation is kept up to date and accurate.Work with the Security & SRE Team Lead and SMEs to ensure SLAs are not breached.Liaise with project management teams to ensure any project participation is on track and actions
are accurate. Collaborate with customers and other teams via email, phone, virtual and face to face meetings as required.
Skills and experienceA deep understanding of monitoring systems and associated mechanismsIE Solarwinds, DataDog, LogicMonitor, vRealize/Aria suite, Cortex/Prometheus/Grafana, NinjaOne RMMAbility to read and write code as
requiredPowerShell – Highly DesirableMSSQL, Python, Ansible – Desirable An understanding and appreciation of cloud platforms from a holistic viewAn understanding of all layers of the infrastructure stackCompute, storage,
networking, virtualisation Experience working for a CSP, MSP, or multi-tenanted enterprise is beneficialExperience working incident, problem, requests and changes within ITSMAn appreciation of the DevOps methodologies

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