Linux Cloud Operations Engineer – REMOTE

Job Overview

Job Title: Senior Internal IT Engineer

Location: Liverpool (Hybrid working – 3 days in the office)

Salary: £40,000 – £45,000 DOE

Contract type: Permanent

About The Role

This is a senior role within ARO’s Internal IT team, where you will be key to the delivery of our IT platform and roadmap
for the ARO Group. We are looking for an all-rounder who is passionate about helping and supporting their colleagues, along with the continued development of ARO IT into a world class platform.

You will work closely with the IT Manager and complement each other’s skills and experience to help ensure platform operation, and drive continuous improvement for our Internal IT offering

Along with providing senior level IT support, you will contribute to initiatives aimed at improving operational efficiency, cost-effectiveness, and scalability, ensuring IT remains a key enabler of business growth.
You will also contribute to the IT roadmap, by identifying emerging technologies and opportunities for innovation across the ARO IT Platform.

You will be comfortable working directly with colleagues at all levels of the business and across all of our sites. You will be a senior member of the team, and you will help mould a successful, high performing IT team.

This role offers flexibility with the option for hybrid working, allowing you to balance remote work with on-site collaboration. Occasional travel may be required between our various locations across the UK, to ensure
strong alignment with all business units and maintain on-the-ground visibility for internal IT.

Please note that this is a Hybrid role with onsite requirement 2 -3 days a week. You must be able to commute to the office
and have your own transport.

What You’ll Do

Act as a deputy for the IT Manager as appropriateHelp to develop and deliver the IT platform roadmapContribute to the IT platform roadmap development, with a
focus on platform architectureWork closely with the IT Manager and complement each other’s skills and experience to help drive continuous improvement for our Internal IT offeringSupport the development of your IT colleagues
by providing expert knowledge, helping them resolve support cases, and leading IT projectsBe a subject matter expert for ARO’s IT platform architecture, and participate in group initiatives, including integration activityCollaborate
closely with subject matter experts for core ARO applications to ensure operational effectiveness, and plans are alignedBuild positive relationships throughout the Group and maintain high levels of communication with key
stakeholders and colleaguesHelp to maintain a reliable, high-performing IT platform with sustained uptime for critical services including: Administering, deploying and configuring Microsoft Windows Server including Active
Directory and Group Policy creation Administering, deploying and configuring Microsoft Exchange Server Deliver proactive system maintenance, and system hygieneProvide IT support to ARO users, efficiently resolving incidents
and requests allocated to youEnsure you efficiently resolve incidents and requests allocated to youProvide technical support to your team members and colleagues both remotely or on-site as requiredProvide a great end-user
experienceYou will contribute to achieving team KPI’s through platform improvements, efficient support and providing a good user experience:Identify and implement process improvements that drive ARO IT platform innovationHelp
consistency and best practice by maintaining documentation, and knowledge sharing within the teamComplete IT tasks in support of security and compliance standards including ISO 27001Participate in the reduction of vulnerabilities,
including patch managementUpdate the hardware and software asset register

Requirements

What we are looking for?

Essential

Minimum of 5 years experience in IT infrastructure and networkingGood understanding of MS licensingStrong technical skills in Windows Server, Active Directory, Exchange, Hyper-V and networking technologiesExperience
with cloud computing platforms, such as Azure or AWSExcellent analytical and problem-solving skills, with the ability to troubleshoot complex technical issuesStrong communication and interpersonal skills, with the ability
to work collaboratively with othersAbility to prioritize and manage multiple tasks in a fast-paced environmentExperience working in an ITIL-based environment is preferredFull and valid UK driver’s licenseServer Operating
Systems including up to Microsoft Server 2022Server Virtualisation Environments such as Microsoft Azure, Hyper-VServer Hardware configuration and recommendationLAN and WAN switching configuration and trouble shootingSignificant
experience of supporting an IT platform that maintains differing software applications across finance, sales, BI etcLarge scale enterprise IT WinTel experienceSound IP troubleshooting skills including DHCP, DNS, IP addressingAn
understanding of Microsoft cloud based products – Office 365 and Azure in particular

Desirable

O365 administration and deploymentSQL knowledgeVEEAMOperating in a geographically dispersed environmentAn understanding
of Microsoft licensingFirewalling (Watchguard /VLAN Experience / router and connectivity troubleshooting)Windows desktop operating systemsPC hardware and Printer hardwareWIFI – Ubiquiti or MerakiWorking within an ISO 27001
FrameworkExperience with Service Now, or a similar ticketing systemBachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience

Benefits

Who are we?

ARO has 25 years’ experience in Collaboration, Connectivity, Cloud and Infrastructure and Cyber Security services both in the UK and Internationally and has a nationwide presence
with offices across the UK.

As one of the UK’s leading independent IT and communication experts our mission is to deliver a seamless technology experience to all end users. To make that vision a reality, we need
bright, tenacious and inspiring talent to help drive our performance, growth and achieve this mission.

To make us successful we focus on strong communication, a culture based on fun, trust and collaboration. We have
created a modern workplace environment, which is full of engaged, energetic, positive and curious people whose productivity, resilience and wellbeing allow them to thrive.

In 2021 we were awarded the People Insight’s Outstanding Workplace Award, which celebrates organisations building positive workplace cultures and acting on employee feedback to spark positive change.

Why Work for ARO?

At ARO we are committed to creating an excellent employee experience. Our employees, culture and additional benefits all make ARO a great place to work. Come join us!

We offer a wide range of benefits and incentives to our employees including:

‘Design Your Life’ training and development programmeFlexible workingCompany Pension Scheme and matching contributionsCompany
Perks portalPrivate Medical insuranceLife assurance 25 days holiday plus bank holidays plus holiday tradingYour Birthday off, on us! Health Club and Wellbeing SchemeARO Shares after 12 months employmentEmployee Assistance
ProgrammeTechnical Training Academy and E-learning

If even 80% of this matches your experience and attributes, we would be delighted to hear from you.