Job Overview
Company logo: https://media.licdn.com/dms/image/v2/D4E0BAQEHO_cKL90Nug/company-logo_400_400/company-logo_400_400/0/1714979704400/vanderlande_logo?e=1746057600&v=beta&t=FKpdTD-o6s1A8IVZWQFzrFdsuD7DkMg0kKSqrY_NIpQ Job Title
IT Service Engineer
Job Description
Reports to Senior IT Specialist
Location London – Heathrow (Airport & Parcel Service Engineer – (APS sites Globally)
Contract Type Permanent (42 Hours Shift Based)
Introduction to role
Vanderlande is the market leader in efficient logistics process automation within the airports and parcel sector. In addition, we are a leading supplier of process automation solutions for
warehouses.
Vanderlande has a strong strategic partnership with Heathrow Airport. Heathrow, with more than 80 million passengers a year, is the most active airport in Europe as it has the most connections to other
airports. All these passengers expect their luggage to reach the same destination. That’s where Vanderlande comes in as a strategic partner having full responsibility of the performance and maintenance of Heathrow’s
baggage handling systems.
Role Responsibilities
The APS engineer role provides 1st Line and 2nd line support activities both remotely and onsite. Core day to day functions will be based in the London Heathrow
office working on a regular shift-based pattern supporting APS customers globally.
Your responsibilities and activities will include
Support APS customer for IT solutions on 1st and 2nd line basis.Application and service restoration.Application support of material handling systems.Maintaining HLC environments such as Vibes, Vision and Scada.Hardware
maintenance of Servers (HP) & Network services.Support of server OS.Call Management & Administration.Project support and commissioning on UK sites (RMR).Service take over of customers globally (Remotely)Onsite direct
customer support in delivery of IT systems in the UK
Role Qualification And Skills
3 years 2nd Line helpdesk experienceWilling to work shifts including Nights & Weekends – EssentialHelpdesk Experience
– EssentialKnowledge of Monitoring environments – EssentialHolds a full UK driving license- EssentialHP Server Hardware support Qualified – DesirableVMware Experience – DesirableKnowledge of Oracle databases- DesirableKnowledge
of networking and switch configuration experience-DesirableLinux & Windows server administration-DesirableCNAP experience, Cloud Based Applications eg. Kubernetes – DesirableITIL qualification – DesirableMust be
proactive, focus on service improvements and capable of taking the lead on own initiative.Ability to work under pressure on mission critical systems.Strong customer focus.Team player, adaptable and willing to broaden skills
outside core skill set.Ability to own tasks to completion.Flexibility in working hours to deliver changes and time critical projects.Escalate issues as appropriately to ensure resolution.Able and willing to work on customer
sites across the UK as required.
What We Offer
28 days annual leave (excluding public holidays)Bupa Medical CoverYuLife – Wellbeing membership with fast access to GP appointments, promotion of health and
wellbeing along with daily quests to gain Yucoins that can be swapped for shopping vouchersA challenging work environment with lots of opportunities of career progression.Cycle to work schemePension with AvivaAccess to Achievers
an award-winning recognition platform that inspires to recognise your coworkers Where points are awarded that can be exchanged for a range of goods and discounts.
Diversity & Inclusion
Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regards to race, religion, color, national origin, gender, sexual orientation,
age marital status or disability status. If you feel there is a barrier that potentially prevents you from applying, we are always happy to discuss or explore, any reasonable adjustments can be made to support your application.