Quality Assurance Engineer – REMOTE

Job Overview

Job Title: Quality Assurance EngineerExperience: 3 – 5 yearsLocation: Ahmedabad
Position Summary:We are seeking a Quality Assurance Engineer with 2+ years of hands-on experience in software testing, especially in IT Service Management (ITSM) and networking-related solutions. The ideal candidate will possess a solid understanding of manual testing practices, test case execution, defect management, and basic automation techniques. Familiarity with networking protocols and troubleshooting methods will be considered an advantage.
Key Responsibilities:Conduct both manual and automated testing to ensure the highest level of product quality.Create, execute, and maintain detailed test cases, scripts, and plans based on product specifications and requirements.Perform functional, regression, performance, and integration testing on ITSM-related products.Collaborate with development and product teams to comprehend technical specifications and business requirements.Identify, document, and track defects and issues using an issue-tracking system.Participate in root cause analysis (RCA) for identified defects and provide actionable insights for process improvements.Validate networking components, ensuring efficient communication across various software modules.Ensure compliance with ITIL and ITSM best practices in the development and implementation of the product.Contribute to the integration of automated testing in CI/CD pipelines and assist in the DevOps process.Keep up-to-date with industry trends and emerging automation tools to enhance testing efficiency.Implement and maintain automated test scripts utilizing tools such as Selenium, Python, or similar technologies (preferred).
Qualifications:2+ years of experience in quality assurance and software testing.Proficiency in manual testing concepts and defect management.Understanding of networking protocols and troubleshooting is an added advantage.Experience with automation frameworks (e.g., Selenium, Python) is desirable.Knowledge of ITIL and ITSM practices.Familiarity with CI/CD pipelines and DevOps processes.