Retail Analyst (On-site/Hybrid) – ON-SITE

Job Overview

Full-timeCareer Site Team: Customer Success

Company Description

R25_0012432

US role, must be in US at time of application to be considered.

Job Description

Job Description

Have you ever walked down an aisle in your local grocery store and wondered why your favorite beverage or food product moved? At NielsenIQ, we work with U.S. retailers to help them understand their consumers, and to optimize their business down every aisle.

As a Customer Success & Insights Analyst, you are responsible for all client activity and the overall success of NielsenIQ at the customer. This includes driving timely outcomes and client value through the data and analytics which drive the overall customer experience and elevate NIQs performance. This role has deep knowledge of the customer’s business and industry that enable you to identify new opportunities for NIQ to drive value. Works successfully across a matrixed organization structure, fully leveraging the service model.

Responsibilities

Partner with customers to set objectives that drive business impact and maximum client value, building and maintaining strong relationships and deep expertise with adaptability, urgency, and positivityUnderstand and leverage NielsenIQ solutions and apply industry knowledge to conduct advanced issue-based analyses with clear proactive insights and action-oriented recommendationsDrive strategic thought leadership with customers leveraging NIQ tools and assetsIdentify opportunities for increased partnership and elevate those opportunities to organizational partnersFacilitate clear day-to-day communications with customers, proving the value of NIQ solutions in support of growth, adoption and value creationEnsure timely delivery of data and reporting and drive internal issue resolution and the associated responseIdentify potential revenue opportunities with customers and handoff to Sales Leaders to enable them to achieve sales goalsWork collaboratively with internal partners to ensure work is connected to customer business objectives, delivered on-time, and focused on outcome

Growth Opportunities

Develop cross-functional management skillsMaster NielsenIQ processesBuild internal stakeholder relationshipsSupport client teams, driving outcomes for clients

A Little Bit About You

You confidently manage data, and you care about the people behind every number. You constantly seek to learn new things and lean into new capabilities. Change excites you. Curiosity, communication, and critical thinking drive your work–whether you got your start in sales or consulting analytics, or consumer goods. Now you’re ready for what’s next.

Qualifications

1-3 years of experience with in the FMCG, CPG and Retail industriesExperience in presenting data analysis to stakeholders and decision-makersStrong analytical aptitude and proficiency in a range of software and digital techExperience in collaborating on projects and maintaining positive relationships in complex situationsPolished, persuasive communication skills with experience in presentationsExperience working with customers preferredProficient in Microsoft Office software as well as data visualization software such as PowerBI & TableauFamiliarity with NielsenIQ tools, applications and platforms a plusBasic proficiency in R, Python or SQL a plusBachelor’s Degree Required

Additional Information

This role has a market-competitive salary with an anticipated base compensation of the following range: $55,500.00 – $71,400.00. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a sales-based incentive or performance-based bonus. Other benefits include flexible working environment, comprehensive health insurance, industry-leading parental leave, life insurance, education support and more.

Our Benefits

Flexible working environmentVolunteer time offLinkedIn LearningEmployee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion

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