Salesforce Customer Success Analyst – REMOTE

Devire
  • Post Date: January 9, 2025
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  • Applications 0
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Job Overview

logoKey Responsibilities:Customer OnboardingGuide customers through the onboarding process, ensuring a smooth transition to our platform.Configure the company’s App on the Salesforce platform to meet specific requirements, ensuring optimal setup and usability.Collaborate with internal teams to address setup challenges and custom requirements.Collaborate with Salesforce Partner Support where appropriate.Document ManagementConfigure and manage documents using the DocuSign Apps Launcher on the Salesforce platform.Ensure that customer-specific intake configurations and signing orders are correctly setup and aligned with their requirements.Collaborate with DocuSign Partner Support where appropriate.Customer SupportProvide timely, high-quality support for customer enquiries and technical issues.Act as a first point of contact for customers, ensuring all issues are resolved efficiently.Work with engineering teams to escalate and resolve complex technical issues when required.Process ImprovementContribute to the development and optimization of onboarding and support processes.Provide feedback to the product and engineering teams to improve platform functionality.Relationship ManagementBuild strong relationships with customers, acting as a trusted advisor and advocate for their needs during onboarding.Proactively monitor customer satisfaction, identifying areas for improvement.Partner with Customer Success Managers to ensure customers achieve their desired outcomes with the products.
Requirements:Salesforce Administrator Certification or equivalent hands-on experience.Fluency in English, with excellent verbal and written communication skills.Proven experience in customer onboarding, customer support, or a similar customer-facing role.Strong problem-solving skills and a customer-centric approach.
The Offer:Contract of employment and benefits package100% remote rolePossibility to develop in a start up with a potential to grow

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