Security Monitoring Analyst – REMOTE

Job Overview

logoLet’s transform the business of healthcare! At The Craneware Group, we are dedicated to empowering our customers with industry-defining insights that pave the way for a brighter future.
If you are an energetic, forward-thinking individual with a passion for innovation, we invite you to join our thriving team of more than 750 dedicated professionals. Together, we’ll fuel the expansion of our SaaS platform
and develop cutting-edge applications that redefine the healthcare landscape.
The Craneware Group supports a flexible work environment as well as a collaborative and teamwork focused atmosphere. Employees will be expected
to work a hybrid working arrangement spending 40% of their time per month in the Tanfield office – approx 2 days per week.
The Implementation Engineer provides comprehensive customer service to ensure maximum customer value during the software/services implementation process with both new and existing customers.
You Will Be:Managing and resolving software queries via multiple inputs and outputs to maximize customer experience.Escalating complex issues to Manager when appropriate, to ensure timely resolution of issues.Identifying
customer needs for seamless software implementation, setting customers up for success with an eye to achieve long term solution usage.Developing and maintaining a thorough knowledge of internal systems and able to fully
document progress, sharing knowledge where applicable, with a view to improve processes.Managing allocation of customers in order to ensure customer satisfaction with software and services.Identifying potential customer
references and success stories through relationship building, to help promote Craneware software.Developing and maintaining knowledge of all Craneware Group products, with a view to sharing knowledge in the team.Completing
remote installations on all software products for colleagues and customers, to end user satisfaction.Identifying most appropriate implementation model for customer, through discovery with customer and partnership with Customer
Success teams and based on customer needs.Ensuring all new/updated customer configuration is documented in CRM and JIRA.
You Will Bring:Fully conversant in all aspects of healthcare and Sentry’s domain, products and servicesWorking knowledge of database principles, such as SQL1-3 years’ experienceCustomer success focusBasic SQL knowledge
to provide suitable solutions and troubleshoot scriptsSolid risk assessment and troubleshooting skillsIdentifies and resolves problems in a timely mannerBasic analysisGood written and oral communicationAbility to listen
and respond to customer needs, providing an excellent level of customer service at all timesDemonstrates quality and accuracy in assigned tasksEffective time managementData Extract Unit Testing/AnalysisPartner with others
to validate client dataData Integration and System Build OutEye for qualityResearch skills

Job Detail
Shortlist Never pay anyone for job application test or interview.

Related Jobs (1555)

Safety Information

  • Tips For Candidate

    DYOR.

  • Tips For Candidate

    Check the employer\'s offer before apply.