Senior Analyst – Customer Support, Datascope – HYBRID

Job Overview

WE ARE LOOKING FOR A NEW COLLEAGUE:

We are thrilled to announce that we are sourcing for a person who will join us as Customer Support Executive, Datascope Customer Support.

YOU AND YOUR TEAM

Client Support Analysts are a key and valuable link between our product & services offerings and our customers- combining a good knowledge of capital markets and Content, with understanding of our products.

Client Support Analyst will respond to incoming Client questions regarding LSEG products and services. The incumbent of this role will maintain all aspects of the customer relationship, assisting clients in various data and account service via Phone / emails. Client Support Analysts will be managing all post-Sales queries received from our existing customers.

Customer Support Analyst will be responsible for providing Market Data support for LSEG Sales, Buy side trading, brokerage & exchange clients on multiple global and domestic workstations and various financial applications & content.

THE DAILY TASK YOU WILL PERFORM

work with Equity/Commodity managers, Portfolio Managers, Research Analysts from various firms and Global Banksassisting with data searchidentifying data errorsassisting in building portfolios and portfolio analysis/maintenancedeliver solutions to customer application questions with regards to navigation, functionality, content, data quality & entitlements using LSEG Productscollaborate with various LSEG departments (Technical Support, Content, entitlements, feed support, sales, training) to resolve client questions/problemsclosely work with Account Managers, Relationship Managers, Technical Account Managers, Strategic Account Managers and Dedicated Account Managersmaintain log of problems by creating a ticket in the LSEG CRM applicationfollow inquiry through to resolution and close the ticket when completely resolvedengage Content Group or Product Specialist for any “enhancement requests”

WHAT DO YOU NEED TO BRING?

basic skills to interpret and analyze the equity market requirements and provide right resolutions and workarounds ability to manage high pressure client situations and build trust with the clients basic understanding of markets (Equities, Portfolio Management etc.)good communication skillsgood client management skillsself-motivation, “find a way to get it done” attitude good time management skills and attention to details good data analysis skillsgood business writing skills

YOUR PACKAGE WHEN JOINING GDYNIA TEAM:

Bonus: bonus plan assigned to every position Wellbeing: monthly wellness and work-from-home allowance, and employee assistance program Lunch card: meal allowance on personal lunch card provided monthly Healthcare: private medical care with Medicover, premium package fully covered by employer and life insurance with Generali Future: corporate pension plan supported by Fidelity International offering additional 5% of base salary to invest in selected funds, and LSEG Employee Share Purchase plan available Reward and Recognition: additional awards and vouchers available for extra achievements Referral: Bonus between 8,000 to 10,000 PLN for successful recommendation of a new colleague Development: E-learning platforms access with a range of training and certified courses LSEG Products: availability to access to real-time economic data through our flagship Workspace platform Diversity: Inclusive culture built by colleagues from over 40 countries representing various age, gender, race, and beliefs Charity: 2 additional days off for voluntary jobs Office: brand new, sustainable office with cafeteria and chillout space. Location 3T Office, Gdynia is less than 200m to PKM station and a walking distance to SKM station. Underground car park with 122 spaces for LSEG employees Activities: sport teams and social events to join e.g. weekly yoga classes in the office Company events: Annual Summer and Winter Parties for colleagues and Family Day for employees with partners and children

Proud to share LSEG in Poland is Great Place to Work certified (Feb ’24 – Feb ’25).

Learn more about life and purpose of our company directly from the Gdynia colleagues’ video: https://www.lseg.com/en/careers/where-we-work/gdynia-poland

Follow us on Facebook, Carers at LSEG Gdynia

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.