Senior ServiceNow Developer – ON-SITE

Job Overview

Job Title: SNOW Tech expert/ Lead – CSM PortalLocation: Remote (Outside IR35)- FULL REMOTE FROM UK, FR, PL, SP, PORLong term Contract
Role OverviewTechnical & Functional Experience:Professional Skills (Methods & Processes):
Note: as part of the selection process the candidate will be asked to undergo a technical assessment.Good product roadmap awarenessKnowledge of FSM or ITAM is a plusExcellent knowledge of Workspaces, UI Builder, Flow DesignerExcellent knowledge of Portal development ( dev Front end) ( Customer Portal or employee center portal)Strong Experience of integrations with 3rd party tools (scripted APIs and Integration Hub)Excellent knowledge of the ServiceNow Platform and its core features (main applications, shared capabilities, CMDB…).Portal management and customization (with practical experiences)Excellent knowledge of Case, Incident and Request management, Service Catalog definition and setup with practical experiences8+ years Hands-on ServiceNow CSM and Portals experience.Agile Methodology: Experience of working in SCRUM.Testing strategy and executionSpecification writing: ability to clearly document the technical solution including the high level design and the troubleshooting guideStrong problem-solving skillsGood understanding of release management and code versioning best practicesKnowledge of ITIL processesEnglish: Excellent.Excellent communication: need to be able to talk to technical and non-technical audiencesProactive: propose help and assistance in problem solving, detect issues and propose solutions, have a creative approach and propose improvement strategies.Team player: you will be a key asset to the team and need to be willing to support and jump in when things get complicated
We are looking for a very “hands-on” profile who can develop in full autonomy and help peers in complex topics and/or to avoid delivery delays. Their day-to-day activities include: Accountable for your teams’ overall delivery quality and best practice adherence.Developing enhancements that were identified as gaps during the UAT phase and potentially reviewing exiting designs to improve them.Delivering ServiceNow CSM , ITSM & FSM implementations including one or several of the following:Core platform implementations (case, incident, mim…)CSM Portal enhancements (UI, service catalog)Data integrations and management (CSDM..)Integrations with 3rd party toolsCollaborating with the ServiceNow Architect and other tech leads on the development and support of ServiceNow solutions, employing best practices in architecture, design and development.Translating user stories into ServiceNow features focusing on minimizing the level of customizations with support of the Archiect if needed