Software Development Support Engineer – HYBRID

Job Overview

logoThe Role We are looking for a highly motivated, eager-to-learn individual to join our dynamic team. This role involves providing high-level technical support to resolve customer issues, improve our product offerings, and enhance user experience.The ideal candidate will have experience in software development, preferably with practical experience in C#, Angular, and SQL. Additionally, we seek someone with a genuine passion for technology and a keen interest in AI tools—whether it’s using AI to enhance software development, optimize support processes, or automate workflows.This is a fantastic opportunity for a curious, problem-solving software engineer who wants to develop AI-related expertise while working in a fast-paced, collaborative environment.
Is this the role for you?This role is ideal for someone who is not just looking for a standard support engineering position but wants to stay at the cutting edge of AI-powered development. If you have a curious mindset and a passion for learning AI-driven technologies, we’d love to hear from you! ResponsibilitiesProvide technical support and guidance to clients via email, phone, or chat and following Support Desk protocols.Work closely with the development team to identify, report, and fix bugs.Contribute to the development and improvement of product features using C#, Angular, and SQL.Explore and implement AI-powered tools to enhance support efficiency and automate repetitive tasks. Create and maintain documentation for support processes, solutions to common problems, and product updates.Assist in the development of internal tools to improve efficiency and effectiveness of the support process.Stay updated with the latest trends and technologies in software development and AI.
Essential Knowledge, Skills & Experience Bachelor’s degree in computer science, Information Technology, or related field.Excellent problem-solving skills and the ability to diagnose and resolve complex technical issues.Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.Ability to work independently and as part of a team in a fast-paced environment.Strong proficiency in C#, Angular, and SQL.Experience with version control systems, such as Git.Familiarity with software development methodologies and lifecycle.
Desirable Skills & Experience Interest or experience with AI-powered development tools (e.g., GitHub Copilot, ChatGPT, OpenAI APIs)Experience with AI-assisted automation in software support workflows.Knowledge of machine learning basics or exposure to AI frameworks.Experience with cloud-based services (AWS, Azure)
What can Synetec Offer you:Competitive Annual SalaryCompany Performance BonusFlexible working hours from a combination of home and office. Currently 1 or 2 days per week in officeUp-skilling/training opportunitiesPrivate healthcare after 12 monthsGenerous leave allowance of 23 days as well as all working days off between Christmas and New Year’s DayGreat location in London near London Bridge, Southwark and Waterloo stations.

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