Software Engineer-DELMIA – HYBRID

Dassault Systèmes
  • Eagan
  • Post Date: 3 stycznia, 2025
    • 39581
  • Applications 0
  • Views 11
Job Overview

logoSenior IT Engineer40k to 45k plus benefitsBased Burnley – free parking and easily accessible – home and office – not remoteOur client is a leading managed service provider of ICT Solutions. Established
for over a decade they are hugely successful, expanding further, and cover a broad range of sectors from Education to large Corporates. Due to growth we are now looking for an additional Senior IT Engineer with strong escalation
/ 3rd line experience to join the expanding senior team. They focus on service security and data integrity, and have a strong passion for providing world class Cloud services that they want to continue to build. The company
are superb to work for and provide a great environment and culture with superb training and development opportunities to keep your technical skills as advanced as possible.Main Responsibilities• Provide final level of
escalation for customer incidents • Providing strong server and desktop support across our customer networks • Keeping clients updated as to the progress of their request / issue status • Maintaining agreed SLA’s,
updating ticket information as you work • To provide an escalation point for sales/customers/technical, and to manage the solution • Training and development of junior engineers• Liaise with third parties and vendors
to resolve incidents with root cause analysis • Perform Incident Management & reporting on complex / large scale issues • Assist with mentoring colleagues in line with escalation procedures • Visiting client sites
on occasions • Producing and updating technical documentation, conducting infrastructure audits • To ensure that support work carried out outside of contractual obligations is captured and charged accurately and in a
timely manner • Work with management to identify efficiencies within the technical department and implement, including reducing incoming cases and streamlining processes Skills and Experience· Excellent communication
skills (both verbal and written) · Ability to respond to customers under SLA and work under pressure · Customer focused · Possesses significant knowledge of client / server and Internet systems architectures · Has developed
complex technical solutions to IT problems · Experience of a support desk environment, ideally with in an MSP · Microsoft Cloud technologies – eg. Azure, O365 · Network software including TCP/IP, DNS and DHCP protocols
· Back up and replication technologies (Veeam is highly advantageous) · Scripting such as PowerShell, VBA · VMware & Hyper-V deep troubleshooting · Good time and workload management skills “Serata Search are operating
as an employment agency – we welcome applications from all nationalities but candidates must have full eligibility to work in the UK”

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