Job Overview
Summary
This position is responsible for providing operational support to management and customer service agents consistent with the requirements of company policy and federal and state regulations.
Visa Sponsorship Available: No
Minimum Requirements
Combination of Education and Experience will be considered. Must be authorized to work in the US as defined by the Immigration Act of 1986. Must pass a Criminal Background Check.
Education: High School Diploma/GED
Education Details: High School diploma or equivalent; Bachelor’s degree preferred
Years of Experience: Minimum one (1) year Customer Service and Supervisory experience. Airline industry preferred
Valid/Unexpired Passport Book: No
Valid Unexpired Driver’s License: No
Preferred Requirements
Must be able to communicate with internal and external customers with professionalism and integrityMust be committed to serving and satisfying our customersAbility to read and write EnglishMust be at least 18 years of age and possess a valid driver’s licensesAble to attend required trainingMust be willing to work a flexible schedule including nights, weekends and holidaysBasic computer skills, Microsoft software, prior airline computer systems preferred
Job Duties
Front line management support, responsible for monitoring the daily operation of the airportenvironment. Handle multiple priorities, make decisions and assume responsibility for operationsEnsure and maintain the safety of aircraft, facility, equipment and employee working environmentsAddress issues and provide corrective action as neededCommunicate company programs, policies and procedures as they relate to the operationProvide feedback and evaluations of customer service agents with emphasis on promoting results and performance excellence. Administer corrective action as requiredReview and approve customer service agent payrollMonitor attendance and document appropriatelyResearch and respond to customer complaints and compliments in coordination with customer relationProvide proper training resources to customer service agentsCoordinate all administrative functions that provide for the safe, efficient and on-time performance of the airlineWork closely with General Manager and Director Station Operations to ensure complete and timely fulfillment of all operational responsibilitiesPromote teamwork within the work group. Recognize and celebrate employee achievementsEnsure international flight operations requirements are met and United States Customs/APIS functionality is in complianceCoordinate, provide training and ensure training requirements are met for all employees, i.e., new hire, recurrent, supplemental and local training issuesLead by example and motivate team membersOther duties as assigned
Physical Requirements
The Physical Demands and Work Environment described here are a representative of those that must be met by a Team Member to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
Office – While performing the duties of this job, the Team Member is regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, and use hands and fingers to operate a computer, keyboard, printer, and phone. May be required to lift, push, pull, or carry up to 20 lbs. May be required to work various shifts/days in a 24-hour situation. Regular attendance is a requirement of the role. Exposure to moderate noise (i.e. business office with computers, phones, printers, and foot traffic), temperature and light fluctuations. Ability to work in a confined area as well as the ability to sit at a computer terminal for an extended period of time. Some travel may be a requirement of the role.
Essential Services Provider
Allegiant as a national air carrier is deemed an essential service provider during declared national and state emergencies. Team Members will be required to report to their assigned trip or work location during national and state emergencies unless prohibited by local, state or federal order.
EEO Statement
We welcome all individuals from varied backgrounds and experiences to apply. Our company celebrates diversity, and we value the unique perspectives and talents that each person brings to our team.
Equal Opportunity Employer: Disability/Veteran
For more information, see https://allegiantair.jobs
Salary Range: $42000.00 – $57000.00
Full Time Benefits:
Profit Sharing
Medical/Dental/Vision/Life/ Disability Insurance
Medical Travel Reimbursement
Legal, Identity and Pet Insurance
401K with an employer match
Employee Stock Purchase Plan
Employee Assistance Program
Tuition Reimbursement
Flight Benefits
Paid vacation, holidays, and sick time
Part Time Benefits:
Profit Sharing
Medical Travel Reimbursement
Legal, Identity and Pet Insurance
401K with an employer match
Employee Stock Purchase Plan
Employee Assistance Program
Tuition Reimbursement
Flight Benefits
Sick time
Job Detail
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