Job Overview
Join a leading fintech company that’s democratizing finance for all. Robinhood Markets was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood and its subsidiaries and affiliates are lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in. The business is seeking curious, growth-minded thinkers to help shape our vision, structures and systems; playing a key-role as we launch into our ambitious future. If you’re invigorated by our mission, values, and drive to change the world — we’d love to have you apply. About the team + role: We’re looking for a Support Engineer to join our Westlake Support Engineering team. This is an opportunity to contribute towards Robinhood’s continued growth and collaborate closely with Robinhoodies across multiple offices. The ideal candidate is an excellent communicator, adaptable, & eager to learn in a high velocity environment – empowering our technical ecosystem while growing their IT skills. The role is located in the office location(s) listed on this job description which will align with our in-office working environment. Please connect with your recruiter for more information regarding our in-office philosophy and expectations. What you’ll do: Act as the first point of contact to resolve and assist Robinhood employees with technical issues including software and hardware, mainly macOS platform. You will work in the local office on most days. Support Enterprise software and applications as it relates to the team and provide support/resolution for a wide variety of services. Advance high priority problems or outages to other internal teams for immediate resolution. Own the follow through, communication and updates throughout. Work with Robinhood employees to fix various infrastructure on-site, remote connectivity and access issues (WiFi, Zscaler, VoIP, etc.) Carry out onboarding and offboarding tasks, including hardware setup, access management, asset management, and develop process improvements Participate in Release and Change Management as new solutions are deployed to the employee community. Explain the benefits, provide education, and solve issues. We will help roll out new security releases and resolve software and hardware-related compatibility problems Continuous improvement around processes and employee happiness. Identify trends to find opportunities for positive change. Use insights gained through direct support and data analysis to improve user journeys and prioritize solutions. What you bring: Previous enterprise technical support experience: Google Workspace, Okta, Slack, etc. Excellent customer service and troubleshooting abilities in in-person and remote-working environment Comfortable problem solving with multiple operating systems, mainly macOS (iOS, Android, Linux, Windows) preferably in an enterprise environment Previous experience with MDM solutions Ability to administer and solve: VPNs, password managers, two-factor authentication, single sign-on and security protocols All levels of support recommended(Tier 1, Tier 2, & Tier 3). Company logo: https://media.licdn.com/dms/image/v2/D4E0BAQEi092yVBcDKQ/company-logo_400_400/company-logo_400_400/0/1705404898906/mobiskill_logo?e=1755129600&v=beta&t=JJMxqvJr8ku1mRa4OjIfUwxWiKltiQq6rCOevQxrbUI