Test Automation Engineer – HYBRID

Euroclear
  • Cracow
  • Post Date: January 3, 2025
    • 39733
  • Applications 0
  • Views 19
Job Overview

logolooking for Salesforce Architect

Experience:12+ years of experience in Salesforce.3+ years of experience as Salesforce ArchitectShould have experience in working with Service cloud, Sales
cloud and Marketing CloudShould have experience of developing portals using experience cloudExperience in projects focused on optimizing customer care operations and improving customer satisfaction (preferred).Experience
of setting up and optimizing the multi channel campaigns, nurturing leads, enhancing profiling and personalizationExperience in designing solutions with the help of marketing cloud: email studio, advertising studio and journey
builder.Good to have: experience in education cloud
Skills:Experience in setting up Web-to-Case and Email-to-Case, along with other channels like Webchat and WhatsApp.Proficiency in working with voice channels such as
Vonage or similar.Hands-on experience with Flows, Triggers, Apex, and LWC.Experience with knowledge grounding, case wrap-up, and knowledge article reassignment.Goot to have experience of below: Knowledge or experience working
with Einstein features related to Service Cloud and Agentforce Service Agent.Knowledge or experience working with Einstein features related to Marketing Cloud.Configure Einstein Case ClassificationUpdate existing routing
with Einstein Case RoutingConfigure Service Replies & Knowledge-Grounded EmailsConfigure Einstein Article RecommendationsConfigure Einstein Reply RecommendationsConfigure Einstein Search AnswersConfigure Einstein Knowledge
CreationConfigure Einstein Next Best ActionIntegration with Data Cloud to ground knowledge.Data Cloud Configurations to enable Einstein Data LibraryManage agent work item routing with Enhanced Omni-Channel.Use Enhanced Omni-Channel
Supervisor to monitor agent workloads and work item status.Recall Omni-Channel Flow for Service use cases and when to implement them.Discuss the benefits of self-service Experience Cloud sites.
Certifications:Salesforce Service Cloud certification (required).Salesforce Administrator credential(Required)Salesforce Marketing cloud developer(Preferred).Salesforce Certified AI Specialist certification (Preferred).Salesforce
Sales Cloud certification (Preferred).Salesforce Sales Cloud certification (Preferred).Any of the architect certification out of Technical architect or Application architect

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