Business Data Analyst

Job Overview

logoCompany Description

Ready to make a difference? Experian has evolved into a global tech company data and analytics. We’re passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses and society. We’re a member of the FTSE 30 and for more than 125 years we’ve helped economies and communities flourish – and we’re not done.

Discover the Unexpected – Our 22k amazing employees in 30+ countries believe the possibilities for you, and the world, are growing. We’re investing in the future, through new technologies, experienced people and new ideas so we can help create a better tomorrow. To do this we employ ‘big-thinkers’ that share our purpose #uniquelyexperian

Job Description

What you’ll do…

You will help partner with multiple internal and external teams to ensure successful handling and resolution of escalated customer issues. You will use data to identify customer feedback trends and themes. You will help identify opportunities for process improvements, and help complete those improvements.

Responsibilities

Data analysis: capture, organize, and surface customer feedback & escalations data in high impact, accessible ways to facilitate product & customer insights. Analyze customer feedback & escalations data to identify customer issue trends, themes, and process gaps, then articulate and document recommendations for optimization and improvement opportunities based on that data & insight.Help manage daily operations of customer escalations tied to several products.Perform research and investigation of customer escalations to determine cause and next-step recommendations.Help set and administer product and operational standards and processes for the ongoing operation of products, customer escalations, and feedback.

Qualifications

1+ years of experience in business analytics, operations strategy, data analysis.Adept in SQL, Excel (can perform complex functions) , and data tables (AWS Redshift, Python, DynamoDB experience is a plus).Solid knowledge in Agile software tools (e.g. Jira) and methodologies.Technical skills, curiosity, and familiarity with new technologies, APIs, and databases.Ability to present analyses and business cases to all kinds of team members.

Additional Information

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Our uniqueness is that we celebrate yours. Experian’s culture and people are important differentiators. We take our people agenda very seriously and focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering… the list goes on. Experian’s people first approach is award-winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian’s DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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