Industrial Solution Engineer

Metroscope
  • Paris
  • Post Date: October 6, 2024
    • 12855
  • Applications 0
  • Views 1
Job Overview

logoYou will join the Operations department, whose mission is to deploy software (SaaS) to our customers (Power Plants), but also to maintain and continuously improve the diagnostic methodology.The department is divided into 3 teams: Project Management, Process, and Customer Success.
As a member of the Customer Success department, your responsibilities will include:
Supporting subscribed customers as a solution expert (60% of the time)Technical & Organizational Support: Assist users (technical experts) in achieving value through the software.Reporting and Feedback Loop: Share insights from customer interactions.Proactive Issue Resolution: Address technical, organizational, and occasional IT-related customer issues.Customer Health Monitoring: Assess customer health to identify risks and opportunities.Generate Business Opportunities: Identify upselling and cross-selling opportunities
Contributing to structuring the customer success team (20%)`Monitoring Tools: Enhance tools to align with current challenges.Update and Build New Processes: Develop or adapt processes for experience sharing
Providing transversal contributions (10%)Pre-sales Engineer: Support the business team with your customer problem-solving experience.Feature Development Support: Collaborate with product and marketing teams.Support Ops Engineers: Share technical insights and develop collective knowledge.
Engaging in other company contributions (10%)
This position will require some business travel (5-10%) to visit customers.
PREFERRED PROFILE
Educational and professional backgroundYou have a engineering degreeAnd over 3 years in project management or consulting (customer-facing experience highly appreciated)Hard skillsTech-savvyness, ability to master SaaS / digital toolsComfortable with industrial assets (CCGTs, Nuclear, etc.).Thermohydraulic background to understand performance issues.Data analysis and programming skills (Python, SQL, etc.).Soft skillsEmpathy: Understand internal and external perspectives.Pedagogical: Communicate clearly and simplify concepts.Initiative: Proactively solve customer problems.Curiosity: Continuously learn new things..
Bonus points ifYou have hands-on, industrial onsite experienceYou are familiar with machine learning / have already used a tool based on statistical pattern recognitionLast but not least, you have a high interest in the industry / energy sector and are willing to contribute to energy transition.
WORKPLACE This position is based in our Paris office, boulevard Haussmann, 3 minutes from the Saint-Lazare train station.‍ You will be able to telecommute up to 2 days per week (days determined at your convenience).

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